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Help/Contact Instant Answers My Account Official Site for
Top Shops
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Q: Is it safe to order over the Internet?
A: Shopping online at collectiblestoday.com is extremely safe. collectiblestoday.com uses a secure application server to protect your ordering information as it comes to us via the Internet.
This means that all information, such as name, address and your credit card number entered during checkout and registration is encrypted. VeriSign provides authentication that you are in direct communication with collectiblestoday.com.
Related Topic:
Privacy Policy
Q: Can I buy an item not shown on your Web site?
A: Items that are not available on our Web site may be ordered by e-mail, mail or phone. You may reach our Customer Service department toll free at 1-877-268-6638. A representative will gladly take your order, Monday through Friday, between the hours of 8:00 A.M. to 6:00 P.M. (CT). For your protection, do not include your credit card number if you are responding by e-mail.
Related Topic:
Order by E-mail
Q: How can I order from a catalog, ad or brochure?
A: You can order all the items that are available on our site with our safe and secure checkout feature. Just fill out the Quick Order form and click the "Proceed to Checkout" button. Ordering from a catalog, an ad or a brochure is quick and easy.
Q: How do I find a particular item?
A: If you're looking for a particular item, we first recommend using the SEARCH field on our site. Just enter your interest (e.g., dogs) in the SEARCH located on the upper left side of any page on our site. You can enter a theme, artist name, item name, item type and even an item number.
You may also find what you're looking for by using the options at the top of each Web page:
• Shop for Gifts
• Jewelry
• Thomas Kinkade
• See All Shops
Or, if you know the item numbers, you may use our Quick Order page to order from ads, catalogs, or brochures.
Please remember that while we offer a great number of items online, our Web site does not include our entire line.
Related Topic:
Can I buy an item not shown on your Web site?
Q: Can I order just one issue from an entire collection?
A: Yes, you can order just one issue from most of our collections. To order by e-mail, please contact us through the site and include your billing and shipping addresses as well as which issue from the collection you are interested in ordering. For your protection, do not include your credit card number in the e-mail.
Related Topic:
How can I see all the issues in a collection?
Q: Do you accept orders delivered outside of the United States?
A:
Currently we deliver to Canada, the United States, its territories, and US Military addresses. For all other orders, please go to our International Information page for global ordering alternatives. Note: For those few items that must be shipped from the US to Canada, there will be an additional $40 US shipping and service fee charged to your order.
Q: What is your guarantee policy?
A: We're proud of our guarantee policy, one of the best in the business: up to 365 days on select items! If for any reason you do not wish to keep any item ordered from us, we guarantee that you may return it to us at any time within the specified warranty period for a full refund.
Related Topic:
How do I return or exchange an item?
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